Return Policy

We strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help. We kindly request that you read our returns policy carefully.

Eligibility for refund

To be eligible for a refund, you must meet the following criteria:

• The item must be in its original condition and unused.
• The refund request must be submitted within 30 days of receiving your order.

Request a refund

To initiate a return, follow these steps:

1. Please contact our customer service at info@ikigaiantiques.com to inform us of your intention to return the item. Please include your order number and the reason for the return. You can also simply reply to your order confirmation email.
2. You will then receive instructions for the return.

Refund procedure

• Once we receive the returned item and inspect its condition, we will process your refund.
• Return shipping costs are the responsibility of the customer.
• You will receive a full refund of the amount you paid, excluding any shipping costs, within 1-3 business days after we receive the item. You will receive your refund via the payment method you used.

Damaged items

If an item arrives damaged, please contact us immediately at info@ikigaiantiques.com. We will make sure it is resolved, whether that means refunding your money or sending out a replacement.

Return addresses

For returns we use the following addresses, depending on your location:

For customers in the Netherlands:

Julianastraat 1m,

5401HC, Without

We kindly request that you do not ship any products to us yourself without prior consultation.

Exceptions

Please note that certain items are non-refundable, such as:

• Items that have been used or damaged.
• Gift cards.

If you have any questions or concerns about our refund policy, please do not hesitate to contact us via our contact page. We are here to help!